Bonus points and loyalty

A loyalty programme for your shop: shoppers earn points on purchases and pay with them for the next orders. You set the earning percentage, the order status that triggers it, how long points live and how much of an order they may cover — the shop does the rest. Levels raise the percentage for those who buy more, so a «gold» shopper needs no explanation of why coming back pays off. Points can be added or taken by hand — for a delay, for a review, as an apology; every such move is signed by the employee. Shoppers see the balance and history in their account and spend points right at checkout. Expired points are written off automatically with a warning in advance, and a cancelled order returns what was spent.