Abandoned carts
Collects abandoned carts and reminds shoppers about them by email or message.
Part of your revenue is lost halfway: a shopper fills a cart, gets distracted and never comes back. The plugin lists those carts — items, totals and contact details — and reminds the shopper about them while the interest is still warm.
What it does
- Collects abandoned carts in a section of their own: who they are, what they put in, for how much, when they left and which reminders they have already received.
- Sends reminders by rules: each rule has its own delay (an hour, a day, three days), its own channel — email or SMS — and its own wording. Several rules make a chain.
- You write the text yourself and drop in the shopper's name, the list of items, quantities, the total, the shop name and a link back to the cart — a promo code fits in nicely there too.
- The link in a reminder opens the shopper's own cart with the same items, so nothing has to be picked out again.
- No duplicates: one rule sends a cart one reminder only, even if the mailing runs a second time.
- Rules can be shared or set separately for each storefront, and any reminder can be sent by hand without waiting for its turn.
What you need
- Turn reminders on in the plugin settings.
- Working email delivery for the email channel, or a connected SMS provider for the SMS channel.
- A working task schedule on the server: it is what marks carts as abandoned and sends the reminders.
What appears in the shop
This is what a shopper sees once it is installed.
New shop pages
- /cart/restore/{код} The address from the reminder: the customer clicks the link in the email and lands right in their cart with the same items. The address has no page of its own — it opens your usual cart. The reminder text is edited in the notifications section.
Fixed
The abandoned carts list now shows when the customer left and when the reminder was sent in shop time. Before, a cart abandoned at 22:39 Kyiv time was listed as abandoned at 19:39.
The reminder switch on the add-on screen now remembers your choice. Before, it turned off again after a page reload, and no abandoned cart emails went out. If you have already turned reminders on, turn them on once more.
What’s new
A gift in an abandoned cart is now marked “Gift”. Before, an item at zero price in the list looked like a mistake.
What we fixed
Carts abandoned in the same second could disappear between pages or appear twice when you loaded the list with “Show more”. Now every cart is shown exactly once.
What we fixed
A shopper returning from the email link now lands in their own cart. If the cart belongs to an account and the email was opened somewhere the shopper is not signed in, the shop offers them to sign in and shows that cart right after. They used to find an empty cart and start a new one, so the reminder was wasted.
The link no longer loses the storefront language: a shopper from a Ukrainian page stays on the Ukrainian one.
Migration to CartiX 2.0.0
The add-on now works with the new CartiX 2.0 admin panel: it brings its own labels and speaks the language the staff member selected.
The reminder describes the cart the way it was filled
The letter about a forgotten cart now shows the unit next to the quantity, and whatever the shopper took by the pack is written as packs — «6 packs (8.4 sqm)». Before that they saw «8.4 × 549 UAH» and did not recognise their own order.
An icon of its own
In the «Plugins» section and in the list of installed items the add-on now shows its own icon instead of an identical box, so you find the one you need at a glance. The icon appears on shops running version 1.30.0 and newer.
Задачи плагина выполняются на хостингах с запретом proc_open.
Первый релиз